FAQ

We designed our mask to follow the direction of the W.H.O., with absorbent cotton closest to the face, followed by a polypropylene layer and then a synthetic layer that is fluid-resistant. In addition, we've added the extra benefits of nanotechnology which allows the fabric to be wrinkle-free, stain-resistant and antimicrobial. We use top designers, top engineers, top materials and are always working to develop the best product at the best price.

Our mask is meant to be one-size-fits-all. At its functional position and slightly folded, the measurement across the widest part of the mask is 6.5 inches. When laid completely flat, it's 10 inches wide.

The height from the top to the bottom is 5.5 inches, designed to cover from the top of your nose bridge to the bottom edge of your chin.

Our Kids Masks are 13 cm / 5.1 Inches from top of nose to chin, 11 cm / 4.3 Inches depth from mouth to ear and 7 cm / 2.7 Inches from bottom of ear to top of ear.

SmartMask has a 3 layer construction: light, soft, and comfortable, yet still thick and durable. 

1. Outer layer: woven nanotechnology treated cotton-polyester, antibacterial, UV protective. Tested by Intertek. 

2. Middle Filter layer: a polypropeline, spunbond and meltblown SMS filter, sewn in. Tested by Intertek.

3. Inner layer: water resistant organic cotton. Tested by Intertek.

Elastic cotton straps.

Using nanotechnology allows the fabric to be wrinkle-free, stain-resistant and antimicrobial. Water resistance adds additional protection from water droplets, while still being easy to wash.

To clean your mask and keep it last longer, please hand wash it with a drop of detergent in hot water, and air dry for at least 10 hours until fully dry.

People usually wash their masks in the evening and leave it air dry overnight. It really depends on how much and how often you use the mask.

We recommend you having 2 to 3 personal masks for just yourself to rotate while you wait for the other masks to “dry”. Studies have shown that leaving a fabric mask alone for 72 hours is the most effective way to make sure it’s free from any viable harmful particles.

If you chose to machine-wash, please wash in cold water with similar colors, and tumble dry in low heat, or air dry. 

Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before you touch your face.

Orders and Delivery

Once your package is picked by the shipping company, you will automatically receive an email with the tracking number.
If you don't receive this information, maybe we had an incorrect email on file. Please contact us.

Due to hygiene reasons and safety precautions for our customers, we don't sell returned products and we currently don't accept returns. 

We always send out confirmation emails and shipping notifications. However, sometimes there might be a typo in the customer's email address, in which case, our messages can't get sent through properly.

Please also check your junk folder and white-list our domain. 

Yes, we would love to! We are committed to donating 2000 masks to support our communities and organizations in need. Please email your nominations and requests to us.

If you place your order by 12pm GMT during a business day, your order will get processed within 1 business day. It’s currently taking 2-4 business days to deliver to any location in the continental UK, 6-10 business days to deliver to any location in USA and up to 15 days Worldwide.

We're really quick at packing your order up which means we can't cancel or make any changes once you've placed it. This includes delivery address or payment method. Please make sure your shipping address is entered correctly.

As stated in the delivery details, we're really quick at packing your order up which means we can't cancel or make any changes once you've placed it. This includes delivery address or payment method. Please make sure your shipping address is entered correctly.